Refund policy

If Cliniwo is not right for your clinic, you may request a full refund of your first payment within 14 days of the date it was taken. The refund goes back to the card used to pay, usually within 5–10 working days depending on your bank. Once refunded, the account is closed and its data deleted after the 30-day export window.

Renewal payments (monthly or yearly) are not refundable. You can cancel at any time before the renewal date from your panel, and no further charge is taken. If you cancel after a renewal has been charged, the plan runs to the end of that paid period.

If you were charged twice, charged the wrong amount, or charged after cancelling, tell us and we will refund the difference in full, regardless of the 14-day window.

An upgrade charges only the difference for the rest of the current period and is not refundable separately. A downgrade takes effect at the next renewal; no partial refund is made for the current period.

Add-ons (extra doctors, branches, the voice kiosk) follow the same rules as the plan they belong to. Conversation usage above your plan’s allowance is billed as used and is not refundable.

Cancel from Settings → Subscription in your panel. To ask for a refund, open a request of type “Billing question” in Settings → Requests, or use the contact page. We answer within one working day and confirm the refund by email with a credit note for the original tax invoice.