Starter
499SAR / month
+ 15% VAT
Talk to us to start- 2 doctors
- 3 staff seats
- 1 branch
- 300 WhatsApp conversations / month
What’s included
- Inbox
- Notifications
- Contacts
- Services
- Automations
- Waiting list
- Billing
The WhatsApp front desk for clinics
Your clinic answers on WhatsApp, day and night — and books.
Patients already message your clinic on WhatsApp. Cliniwo reads your live diary, offers real slots, and books, reschedules and cancels in Arabic or English — while your staff sleep.
Tell us which plan you want and we set your clinic up the same day. A ZATCA-compliant tax invoice comes with it.
- Books into your real calendar
- Never gives medical advice
- ZATCA-QR tax invoices built in
- Hi, do you have a dentist appointment tomorrow afternoon?
- Welcome to Noor Clinic 👋 Yes — Dr. Sara Al-Otaibi has 16:30 and 17:30 free tomorrow. Which one suits you?
- 17:30 please, for my mother Fatimah
- Booked for Fatimah with Dr. Sara Al-Otaibi on 2026-09-14 at 17:30. You will get a reminder the day before. Anything else?
- No thanks 🙏
- See you tomorrow. If you need to change the time, just write here.
The shape of a real conversation — the assistant reads free slots from your calendar and writes the booking into it.
62%
of patient messages sent after closing get no reply
The gap
Most after-hours messages never get an answer
A patient who does not hear back does not wait. They message the next clinic. Every unanswered evening is bookings you paid for in ads and never saw.
- Receptionists are busy with the people in front of them
- Nobody is at the desk at 10 pm, but patients are on WhatsApp
- One lost appointment a month costs more than the subscription
How it works
From deciding to buy to a working system, in a few simple steps
No sales call needed. Choose, pay, connect — the assistant starts answering.
- 01
Choose a plan and talk to us
Send us the plan that fits. We confirm the price, take the payment and email you a ZATCA-compliant tax invoice.
- 02
Set your password and connect WhatsApp
Sign in to your new panel and connect your clinic’s WhatsApp Business number — or set one up fresh — in a guided flow.
- 03
Add doctors and hours
Enter your doctors, working days and prayer breaks. The assistant reads them and starts booking real appointments.
Meta bills WhatsApp conversation fees directly to your WhatsApp Business account; they are not part of your Cliniwo plan.
What you get
A front desk that works, not a chatbot that replies
Everything below is live in the product today.
Books real appointments from WhatsApp
The assistant reads your live diary, offers real slots, and books, reschedules or cancels — no keypad menus, no “someone will call you back”.
Answers in Arabic, 24/7
Patients write in everyday Arabic; the assistant answers the same way, or in English if they write English. Voice notes are understood too.
Never gives medical advice
Ask it about a dose or a symptom and it declines and offers a visit instead. Emergencies are flagged to your staff at once. That refusal is a rule in the system, not a hope.
Knows the Saudi week
Sunday to Thursday, Friday closed, prayer breaks computed daily from your clinic’s own location, Ramadan and Eid hours set once.
Patients, doctors and records in one place
Patient files, visit notes, documents and a family on one phone number — the booking carries the patient’s name, the record stays with the number’s owner.
Tax invoices a Saudi accountant recognises
VAT worked out per line, Arabic and English side by side, the ZATCA Phase-1 QR printed on every invoice, 80 mm thermal or A4.
A shared inbox for your team
Every conversation is visible to your staff, who can take over from the assistant at any moment. Roles decide who sees and does what.
Rescues forgotten chats
If nobody replies to a patient within minutes, the assistant picks the conversation up and finishes the booking itself.
Refills cancelled slots
A cancelled appointment is offered to the waiting list with a WhatsApp button. First yes wins the slot.
Reminders that cut no-shows
A reminder the day before, with confirm and cancel as taps. Cancellations free the slot for the waiting list automatically.
Insurance card from a photo
The patient sends a photo of the card; the assistant reads it and files it to the patient. The national ID number is never read.
Voice kiosk at reception (add-on)
A talk-to-book screen at your front desk, running on the same assistant and the same calendar.
Multi-branch
Each branch with its own WhatsApp number, hours and doctors, under one account and one bill.
API and webhooks
Connect your hospital system or other tools to appointments and patients with API keys and signed webhooks.
An audit log nobody can edit — including us
Who did what, and when. The database grants the audit table insert and read only; no update, no delete, for anyone.
Your data is fenced per clinic
Every table is protected inside the database itself, so no other clinic on the platform can reach your patients or messages. Two-factor sign-in for admins.
Pricing
Simple plans, priced in riyals
Pay monthly or yearly. Every plan includes the WhatsApp assistant, the appointment book and the clinic panel. Prices exclude 15% VAT.
2 months free
Pro
999SAR / month
+ 15% VAT
Talk to us to start- 6 doctors
- 12 staff seats
- 1 branch
- 800 WhatsApp conversations / month
Everything in Starter, plus
- Medical records
- Broadcasts
- Missed-message rescue
- Return on investment
- Pipelines
- Flows
- Insurance
Multi-branch
1,999SAR / month
+ 15% VAT
Talk to us to start- 15 doctors
- 30 staff seats
- 3 branches
- 2000 WhatsApp conversations / month
Everything in Pro, plus
- Branches
- AI Agents
WhatsApp conversation fees are charged by Meta to your WhatsApp Business account, separately from your plan. Pricing
Questions clinics ask
Questions clinics ask
Are the prices with or without VAT?
Without. 15% VAT is added at checkout and shown on your tax invoice, as Saudi law requires.
Who pays for the WhatsApp messages themselves?
Meta does the billing for WhatsApp conversations, directly to your WhatsApp Business account. Your Cliniwo plan covers the assistant, the panel and a monthly number of included conversations; anything above that is billed on your next invoice at the rate shown in your panel.
Is there a free trial?
No. You pay for the first month, and if Cliniwo is not for your clinic you can ask for a full refund within 14 days of that first payment. Renewals are not refundable.
Is our clinic's data safe?
Each clinic's data is fenced inside the database itself, so no other clinic can reach your patients, messages or invoices. Everything is encrypted in transit and at rest, every change is written to an audit log nobody can edit, and your data is never used to train anything. You can export it from your panel at any time.
Give your patients an answer tonight
Choose a plan, tell us, and your clinic’s WhatsApp front desk is live today.